Child Safe Policy & Procedures – Client Summary

At Connected Hearts Play Therapy, your child’s safety and well-being are our highest priorities. We are dedicated to creating a safe, nurturing environment where every child can thrive. This summary explains the key points of our Child Safe Policy and Procedures.

1. Our Commitment to Child Safety
• Safety First: We believe that every child deserves a safe space. Our policies are designed to prevent any form of harm or abuse.
• Staff Training: All team members undergo child safety and safeguarding training. They are committed to upholding these standards in every session.
• Safe Environment: We maintain a welcoming, secure, and child-friendly environment. All staff are carefully vetted and regularly reviewed.

2. What You Can Expect
• Clear Boundaries: Our therapists and support staff maintain clear, professional boundaries with children and families.
• Respect and Dignity: Every child is treated with respect and dignity. We encourage open communication and trust.
• Confidentiality: Information about your child is held in strict confidence and is only shared when required by law or with your explicit consent.

3. Reporting Concerns
• Easy to Report: If you have any concerns about your child’s safety or feel that a policy has not been followed, please contact us immediately.
• Designated Contact: You can speak to our Child Safety Officer at Connected Hearts Play Therapy. Their details are provided on your welcome package and our website.
• Prompt Action: All concerns are taken seriously. We will promptly investigate and, if necessary, take action to ensure your child’s safety.

4. Your Role and Rights
• Informed Partnership: We value you as an essential partner in protecting your child. Please ask questions or raise concerns whenever needed.
• Feedback Welcome: Your feedback helps us improve our practices. We encourage you to share your thoughts on how we can maintain a safe environment.
• Access to Information: Should you require more detailed information about our child safety policies, we are happy to provide a full copy of our comprehensive Child Safe Policy & Procedures.

Date: 11/03/2025
Review Date: 11/03/2026